Zoom Sessions

• Sessions are the exclusive place to connect and exchange images, questions and feedback with your instructor
• Keep a running list of questions, ideas and images as you do your work between sessions
• Prepare all questions and images to share via your screen during Zoom sessions

Communications

• For all other questions please contact charlotte.seiffer@studio642.com
• Please allow from 24-48 hours for a response. The studio is not open on weekends.
• Please do not contact the instructor’s personal/studio email or phone between sessions

Rescheduling / Access

• Each individual session in a series can be rescheduled only once. 
• Missed sessions are considered completed and cannot be rescheduled.
• To reschedule your session, you must contact us at least 48 hours before your session begins.
• Sessions expire that are not completed within 2 months of the start of a Independent Study Series
• Instructor Access & Course Access are only available within the specified dates of the course offering

Cancellation / Refund

• Cancellations / Refunds must be requested 48 hours before the start date of a course, session or series
• A bank charge of 30USD is deducted from all refunds to cover the fees of our payment providers
• Refunds are sent directly to the Paypal account you used for payment.
• Refunds can also be sent via digital Zelle transfer or via U.S. post

Notifications / Emails

Please add charlotte.seiffer@studio642.com to your address book.

This ensures that you will receive all emails and notifications regarding your enrollment and scheduling.